SHIPPING AND RETURNS
Delivery within New Zealand
Orders confirmed and paid for before 2pm on Monday to Friday will normally be dispatched on the following business day. Please allow 3 working days for delivery and an extra 1 to 3 working days for delivery to rural addresses. Delays can occur during peak times such as Christmas and long weekends – please be patient.
Cost of shipping within New Zealand is $6.00 NZD.
If you are outside New Zealand and are interested in purchasing our product please contact us for a shipping estimate.
Warranty and Returns Policy
All goods come with a one (1) year warranty against defective parts and workmanship unless otherwise stated in the relevant product information.
If you have a defective or damaged item please contact us immediately via email. Clearly state the exact problem and please include the following information: Full name, invoice number, date of purchase, description of item, best daytime contact number and if possible a photograph of the fault or damage.
Any item that is found to be faulty within the stated warranty period will be repaired or exchanged. We will meet our full obligations to provide a remedy as stated under the Consumer Guarantees Act, except where a customer has purchased the item for commercial use, in which case the warranty is limited to 3 months from date of purchase.
The warranty is strictly “Return to Base”, our return postal address will be provided when you contact us. Please note returns are at the customer’s expense. Replaced goods will be returned to the customer at Big Fish Bay of Islands expense.
Unless otherwise stated the 12 month warranty applies to use in a “normal” use environment only. All warranty claims must be accompanied by an original invoice. Please note the warranty is only provided to the original purchaser and is not transferable to any other party.
If you have any questions or require help please contact us.